Terms & Conditions

1. Legal Notice

Integrated Media House FZE (hereinafter, the "Company"), as the owner of the website (hereinafter, the "Website" or the "Portal"), provides the following legal information:

• Company name: Integrated Media House FZE
• Company registration number: 10561/2017/FUJ
• Registered office: 1901 Creative Towers Hamad Bin Abdullah Street Fujairah UAE 4422 UAE
• Contact email: legal@pinoy-foods.com
• Customer Service: customer.care@pinoy-foods.com | +971 600 511555

2. Intellectual and Industrial Property

The Portal, its source code, design, services, digital content, images, videos, distinctive signs, and all other content are fully protected by intellectual and industrial property rights. These rights are owned by the Company or by third parties who have granted the Company a license to use their content. You are prohibited from distributing, copying, reproducing, communicating, disclosing, distributing, commercializing, or using for marketing purposes any of the Portal's content, in whole or in part, without the Company's prior express authorization.

3. Access to the Service

The Company offers a service for providing and creating digital entertainment content for users of compatible devices. This service operates under a subscription model with payment made via mobile bill charges. The service, known as PinoyFoods, offers a wide selection of games, videos, and articles. Once you complete the subscription process, you will have unlimited access to all digital content offered by the Company through the Portal. The content may be updated periodically at the Company's discretion. The subscription cost will be charged to the bill of the mobile operator with which the subscriber has a contract, whether it's a postpaid or prepaid plan.

4. User and Subscriber Status

A User is any person who accesses, navigates, or uses the Portal or the Service with the Subscriber's consent. The User may or may not be the same person as the Subscriber. The Subscriber is the owner of the phone line and number with a valid postpaid or prepaid contract with a mobile operator. The Subscriber may or may not be the same person as the User.

5. Service Compatibility

Check below to see if the content is compatible with your PC or device:

• Games and Digital Content: Compatible with Mac, PC, tablets, and smartphones using any of the following browsers: Firefox, Safari, Chrome, and Edge.
• Mobile Devices: iOS 12.0 or later, Android 6.0 or later
• Desktop/Laptop: Windows 10+, macOS 10.14+, Linux (latest distributions)
• Internet Connection: Minimum 2 Mbps for standard quality, 5 Mbps for HD content
• Geographic Availability: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Morocco, Tunisia, Algeria, and Iraq
• Supported Carriers: Etisalat, du, STC, Mobily, Zain, Ooredoo, Viva, and other regional partners

Important: Some digital content is not compatible with Internet Explorer, iPhone versions older than iPhone 6, and Android versions older than 6.0. For the best experience, please ensure your browser and operating system are up to date.

6. Geographic and Carrier Restrictions

PinoyFoods services are currently available only in supported regions and through participating mobile network operators. Service availability is determined by IP-based geo-targeting and carrier verification. Users outside supported regions may access trial content but cannot subscribe to premium services. Data charges may apply according to your carrier's data plan.

7. Right of Withdrawal and Refund Policy

As a Subscriber, you have a 14-day period to withdraw from your purchase, starting from the date you contracted the Service. To exercise this right, you must clearly notify the Company within this period. Once you notify us, the Company will refund the amounts you paid within a maximum of 14 days. After the 14-day withdrawal period has expired, Customer Service will review each specific refund request on a case-by-case basis.

8. Guarantee of Conformity

The Service is guaranteed to be in compliance with the terms of your subscription. The legal warranty covers service functionality, compatibility, and features as established in this contract. You can exercise this guarantee by contacting our Customer Service department.

9. User and/or Subscriber Responsibilities

You may not use the Service for commercial purposes or any other use not defined in this agreement. You must respect intellectual and industrial property rights of third parties. The Subscriber must be of legal age to contract the Services. The owner of the phone line used for the subscription will always be responsible for payment.

10. Suspension of Accounts

The Company may temporarily suspend the account of any User or Subscriber who violates these terms and conditions. The Company also reserves the right to terminate the contractual relationship for any User's failure to comply with these terms.

11. Company Responsibility

The Company is responsible for providing the Services under the terms outlined above. Liability for unforeseen circumstances and/or force majeure is excluded. The Company will not be liable for any losses or damages you suffer as a result of your failure to comply with the obligations of this agreement.

12. Contact, Customer Service, and Complaints

To contact us, you can use the following email address: customer.care@pinoy-foods.com or call our customer service number: +971 600 511555. You can also contact us by regular mail at the postal address: 1901 Creative Towers Hamad Bin Abdullah Street Fujairah UAE 4422 UAE.

13. Jurisdiction and Applicable Law

The Company, with its registered office in Fujairah, UAE, submits to the jurisdiction of the Courts and Tribunals of Fujairah, UAE. Any disputes, litigation, or claims shall be governed by and construed in accordance with UAE Federal Law.

14. Subscription Terms

By subscribing to this service, you will receive unlimited access to premium video content that is updated regularly. By subscribing, you confirm that you are at least 18 years old and agree to accept the general terms of use. There is no commitment, and you can cancel your subscription at any time using the carrier-specific cancellation methods outlined below.

STC (Saudi Telecom Company) Customers: This service is available for 1.5 SAR per day for prepaid customers (renewed daily), and for 51.75 SAR per month for postpaid customers (renewed monthly, including value added tax). To cancel your subscription, please send U 97 to 801808.

Mobily Customers: This service is available for 1.725 SAR per day (renewed daily, including VAT). To cancel your subscription, please send U 98 to 600477.

Tax Information: The tax amount is collected from prepaid customers upon charging.

15. Billing and Payments

You authorize us to charge your mobile operator for the subscription service. Charges will appear on your mobile phone bill from your network operator. The subscription will be automatically renewed according to your carrier's billing cycle (daily for prepaid customers, daily or monthly for postpaid customers depending on your carrier) unless you unsubscribe using the appropriate cancellation method for your carrier. You are responsible for all charges incurred for the subscription service.

STC Customers: Prepaid customers are charged 1.5 SAR per day, renewed daily. Postpaid customers are charged 51.75 SAR per month, renewed monthly (including VAT). To cancel, send U 97 to 801808.

Mobily Customers: All customers are charged 1.725 SAR per day, renewed daily (including VAT). To cancel, send U 98 to 600477.

16. Pricing and Renewal Consistency

We guarantee complete transparency and consistency across all published pricing. The pricing structure varies by carrier and customer type as follows:

• STC Prepaid: 1.5 SAR per day, renewed daily. Tax is collected upon charging.
• STC Postpaid: 51.75 SAR per month, renewed monthly (including VAT).
• Mobily: 1.725 SAR per day, renewed daily (including VAT).

There is no commitment, and you can cancel your subscription at any time using the carrier-specific cancellation methods. All pricing information is clearly communicated and consistently applied. STC customers should send U 97 to 801808 to cancel. Mobily customers should send U 98 to 600477 to cancel.